Terms and Conditions

These Terms and Conditions govern your use of the website, mobile applications, and chauffeur services of KOCH-WAYNE LIMO, operated by Koch Limo LLC, 1000 Wyckoff Ave, Mahwah, NJ 07430. KOCH-WAYNE LIMO is a private chauffeured transportation service. It is not a public rideshare marketplace, and trips are arranged with our own dispatch team and assigned chauffeurs.

By using our website or apps, requesting a quote, or booking a ride, you agree to these terms.

Where an account is required, you must be old enough to enter into a contract, provide accurate information, and keep your sign-in credentials confidential. You are responsible for activity that occurs under your account.

You may book a trip for someone else. When you do, you confirm that you have permission to share that passenger's contact details with us, and — if you designate an intended payer other than yourself — permission to share that payer's contact details as well.

Prices shown on our website are estimates only and are not final until confirmed by our dispatch team. Submitting a quote request does not guarantee vehicle availability and does not create a reservation. A trip is confirmed only when KOCH-WAYNE confirms it.

You are responsible for providing accurate pickup time, pickup, stop, and drop-off locations, passenger count, luggage count, flight details, and vehicle requirements. Inaccurate details may affect availability, timing, or price.

We do not collect credit card information on this website. A Square payment link may be sent before or after service, depending on the reservation and payment arrangement.

• Charges may include the fare, tips, and additional charges approved with the payer, such as extra stops, extended waiting time, tolls, or parking.
• Payments are processed securely through Square. We do not store card numbers or CVV.
• Square payment links are bearer links: anyone holding the link can pay it. Send a payment link only to the intended payer.
• Providing card information for one payment through Square does not, by itself, authorize future charges.
• Tips cannot be added by our staff without the payer's approval.
• Refunds, where appropriate, are issued through Square to the original payment method.

Change, cancellation, waiting-time, and no-show terms are those communicated with your individual reservation confirmation. Please contact dispatch at (201) 552-8547 as early as possible to change or cancel a reservation. Late cancellations, no-shows, and extended wait times may incur charges.

By opting in to text messages from KOCH-WAYNE LIMO, you agree to receive SMS messages related to quote requests, reservation confirmations, pickup reminders, driver assignments, arrival updates, pickup instructions, trip changes, cancellations, receipts, and customer support.

Message frequency: Message frequency varies based on your reservations and interactions with us.

Cost: Message and data rates may apply. Contact your wireless carrier for details about your plan.

Opt out: You may cancel SMS messages at any time by replying STOP to any message. After you send STOP, you will no longer receive text messages from us. To rejoin, reply START or opt in again through our website form.

Help: Reply HELP to any message for assistance, or contact us at (201) 552-8547 or contact@kochlimo.com.

Carriers: Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider.

Consent to receive text messages is optional and is not a condition of purchasing or booking any goods or services. For information on how we handle your data, see our Privacy Policy.

Push notifications can be enabled or disabled in your device settings; disabling them may mean you miss trip updates.

Driver location is used for dispatch and during active trips to coordinate pickups, share trip progress, and support safety. See our Privacy Policy for details.

Smoking is prohibited in all vehicles. Passengers are responsible for damage caused to a vehicle during their trip. Our chauffeurs may end a trip if passenger behavior is unsafe or unlawful.

You may not use the service or apps for unlawful purposes, to harass drivers or staff, to interfere with our systems, or to access accounts or data that are not yours.

The service relies on third-party providers such as Supabase, Square, Twilio, Google Maps Platform, Expo, and Apple. Their availability is outside our control, and their own terms apply to their services.

The website and apps are provided on an "as is" and "as available" basis, without warranties beyond those required by law. We are not liable for delays caused by traffic, weather, road conditions, flight delays, labor actions, network or provider outages, or other circumstances beyond our control. To the extent permitted by law, our liability for any claim relating to a trip is limited to the amount paid for that trip.

We may update these Terms and Conditions from time to time. The effective date above shows when they were last revised, and continued use after an update means you accept the revised Terms.

Koch Limo LLC — 1000 Wyckoff Ave, Mahwah, NJ 07430
Phone: (201) 552-8547
Email: contact@kochlimo.com
Support: Support Center