Privacy Policy

This Privacy Policy explains how KOCH-WAYNE LIMO, operated by Koch Limo LLC ("we", "us", "our"), collects, uses, and protects information you provide through our website at kochlimo.com, our chauffeur services, and our customer and driver mobile applications. Our business address is 1000 Wyckoff Ave, Mahwah, NJ 07430. You can reach us at (201) 552-8547 or contact@kochlimo.com.

When you request a quote, book a ride, create or use an app account, or send us a message, we collect the information you submit, such as your name, phone number, email address, pickup, stop, and drop-off locations, travel dates and times, passenger and luggage counts, flight number, vehicle preference, pickup instructions, and any notes you provide. We also collect standard technical data such as your browser type and pages visited through analytics tools.

Depending on how you use the service, we may also collect:

• Account identifiers and authentication information (for app accounts).
• Customer, passenger, and intended-payer contact details.
• Payment status, fare, tip, refund, and receipt information. We do not store full payment card numbers or CVV codes; card data is entered directly with our payment processor.
• SMS consent status, opt-out status, and notification preferences.
• Driver identity, assignment, and operational status.
• Precise driver location, when necessary for dispatch or during an active assignment.
• Push-notification tokens, device identifiers, diagnostic data, and security logs.
• Website form submissions and support requests.

We use your information to prepare quotes, confirm and dispatch reservations, contact you about your trip, provide customer support, keep records of our services, and improve our website and applications. We do not sell your personal information.

• Create, confirm, and manage reservations.
• Coordinate customers, passengers, payers, drivers, and dispatch staff.
• Process transportation payments and refunds and deliver receipts.
• Send transactional SMS and push notifications you have consented to receive.
• Provide trip progress updates and customer support.
• Prevent fraud, abuse, and duplicate charges.
• Maintain security, legal, tax, and financial records.
• Improve reliability and diagnose technical problems.

If you opt in by checking the SMS consent box on our forms, KOCH-WAYNE LIMO may send you text messages related to quote requests, reservation confirmations, pickup reminders, driver assignments, arrival updates, pickup instructions, trip changes, cancellations, receipts, and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further messages. Reply HELP for assistance, or contact us at (201) 552-8547 or contact@kochlimo.com. Consent to receive text messages is optional and is not a condition of purchasing or booking any of our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. They may be processed only by service providers as necessary to provide messaging services on our behalf and may not be used by those providers for their own marketing purposes.

We use Google Analytics and the Meta Pixel (Meta Platforms, Inc.) to measure visits to pages on this website. The Meta Pixel records PageView events when a page loads or when you navigate to another page on the site. A standard Lead event is recorded when a Request a Quote submission is successfully saved. Quote and form contents are not included in the Lead event.

Automatic Advanced Matching is disabled. We do not send Meta your name, email address, phone number, pickup or destination addresses, flight numbers, reservation details, payment or card information, or other quote or contact form contents.

The Pixel may store cookies or similar identifiers on your device for advertising measurement. We do not sell your personal information.

We use a limited set of service providers to operate the service. Each processes information under its own terms and privacy policy:

• Supabase — application infrastructure, authentication, and database services for the website and apps.
• Google Maps Platform (Places) — address lookup and autocomplete on our booking and quote forms; this is the mapping and location provider used by the service.
• Google Analytics — aggregate website usage measurement.
• Meta Pixel (Meta Platforms, Inc.) — website PageView measurement for advertising, and a standard Lead event when a Request a Quote submission is successfully saved, as described above.
• Our email delivery provider — sending quote confirmations, reservation notices, and receipts from our notify.www.kochlimo.com sending domain.
• Square — payment processing for transportation charges, tips, and refunds.
• Twilio — transactional SMS delivery to customers who have opted in.
• Apple — App Store distribution and iOS push-notification infrastructure.
• Expo — mobile application infrastructure.
• Hosting providers — serving this website.

The KOCH-WAYNE LIMO mobile app may use precise location information for chauffeur and trip operations. On iOS, chauffeur device location is collected only after the chauffeur grants When In Use location permission, and location sharing is used for the assigned chauffeur during the active assignment and pickup window while the app is open.

The iOS app does not collect chauffeur location in the background after the app is backgrounded or closed. Customer and staff devices are not asked to provide device GPS location for chauffeur live-location sharing.

Trip pickup, destination, saved-address, and other location information entered by users may also be stored as part of reservations and account features. You can change or revoke location permissions at any time in your device settings; disabling them may limit features such as live trip status.

We may store information related to transportation charges and payment status, including fare amounts, payment-request status, amounts paid, partial payments, and outstanding transportation balances.

Payments may be completed through Square-hosted checkout. KOCH-WAYNE LIMO does not receive or store your full payment card number or CVV when card information is entered through Square-hosted checkout.

We may retain transaction and payment records when reasonably necessary for accounting, tax, fraud-prevention, dispute, chargeback, legal, or legitimate business purposes.

The KOCH-WAYNE LIMO app allows customers and chauffeurs to exchange predefined operational trip messages, such as arrival, luggage, pickup, delay, and meeting instructions.

These operational messages may be stored with the reservation and may be accessible to the customer, assigned chauffeur, and authorized KOCH-WAYNE LIMO staff as necessary to coordinate and support transportation service.

We share information only with service providers who help us operate our business, and only to the extent needed to provide the service. Customer reservation, contact, and payment details from our forms are not sent to Meta.

• With the assigned chauffeur and authorized staff, as operationally necessary.
• With payment, messaging, hosting, and infrastructure providers listed above.
• With government agencies, regulators, courts, or law enforcement when legally required.
• With a business successor if ownership of the business changes, subject to applicable law.

Personal information is not sold for advertising. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. They may be processed only by service providers as necessary to provide messaging services on our behalf and may not be used by those providers for their own marketing purposes.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide transportation services, maintain required business records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations. Reservation, payment, tax, dispute, and chargeback-related records may be retained longer than operational data where that is reasonably necessary or legally required.

When information is no longer required, it may be deleted or irreversibly de-identified according to our retention practices.

We use reasonable administrative and technical safeguards, including encrypted transport, access controls, and database-level authorization rules. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers can initiate deletion of their KOCH-WAYNE LIMO account directly from the mobile app through Settings > Delete Account. When account deletion is completed, account access is removed and personal information that we are not required to retain is deleted or irreversibly de-identified.

Deleting an account does not automatically cancel an existing transportation reservation and does not erase a legitimate outstanding payment obligation. Certain transportation, payment, tax, fraud-prevention, dispute, chargeback, and other records may be retained when reasonably necessary to meet legal, regulatory, accounting, security, or legitimate business obligations.

For additional information or assistance, visit our account deletion page or our support page.

• Delete your account from the mobile app under Settings > Delete Account, or request deletion through our account deletion page.
• Reply STOP to any text message to opt out of further messages. Reply HELP for assistance. You can unsubscribe from emails using the link in any email we send.
• Manage notification, location, and other device permissions at any time in your device settings. Granting push notification or location permission is not required simply to access the app.
• Request assistance, access, or correction of your information through our support page or by contacting contact@kochlimo.com.
• Withdraw payment authorization where applicable by contacting us before a charge is completed.

Our services are not directed to children under 13, and we do not knowingly collect their personal information. Minors should not independently create transportation accounts; reservations for minors must be arranged by a responsible adult.

We operate in the United States, and our providers may process and store information in the United States and other countries where they maintain infrastructure. By using the service, you understand that your information may be processed outside your state or country.

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. Material changes will be reflected on this page.

Koch Limo LLC — 1000 Wyckoff Ave, Mahwah, NJ 07430
Phone: (201) 552-8547
Email: contact@kochlimo.com